ForViva_Annual Report_V16_Digital(2)

Governance Our Board sets the strategic direction of the business and ensures the viability of group members. Each subsidiary has its own Board to guide the individual businesses and ensure that objectives are delivered. Compliance with regulatory standards • The Regulator for Social Housing awarded ForViva the highest possible ratings – V1 for viability and G1 for governance . T his followed an In-Depth Assessment of the Group’s risk profiles, financial capabilities and governance arrangements.

ICT systems are resilient and can expand with the business • We have invested more than £600,000 in our ICT infrastructure to ensure our systems are resilient and can be scaled up as the Group continues to grow and evolve.

Income management Our income management team works closely with tenants to ensure rent is collected promptly and arrears are reduced in order to keep the business viable. • Tenant arrears have reduced by £80,931 over the year • £53,591 more in arrears was collected from former tenants this year

Rent collected as a percentage of rent charged:

101.5% (City West and Villages)

Total rent arrears owed at end of March 2018:

£2,906,079

March 2017:

£80,931 less rent arrears in March 2018 compared to March 2017

£2,825,148

March 2018:

Current tenant arrears as a percentage of rent debit: 2016/17: 3.87% 0 100%

2016/17: 3.85%

100%

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