ForViva_Annual Report_V16_Digital(2)

Number of complaints upheld or partially upheld

City West – 76%

(51 out of 67)

Villages – 36%

(4 out of 11)

Reasons for complaints City West and Villages combined

Other areas

Grounds maintenance

15.7%

Service centre team

2.22%

2.79%

Investment works

44.03%

6.94%

7.90%

Neighbourhood management

20.42%

Responsive repairs

Gas servicing/repairs

24